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Porta Gadgets Europe
Suite 33-01, 33rd Floor
Menara Keck Seng
203, Jalan Bukit Bintang
55100 Kuala Lumpur
Malaysia

Liquidfunds Pte. Ltd.
26 Eng Hoon Street
Singapore 169776

Denzuke Network Sdn. Bhd
Bytestopia Ventures Sdn. Bhd.
Suite 33-01, 33rd Floor
Menara Keck Seng
203, Jalan Bukit Bintang
55100 Kuala Lumpur
Malaysia

Denzuke Network Sdn. Bhd
123B, Jln 25, Tmn Melaka Raya
75000 Melaka
Malaysia

Knowledgebase
Why my order has not been shipped out after my payment has been approved?

Article ID: 000187
Rating: 4.2 / 5.0 (20 votes)
Views: 4183

Approval / Receipt of Payment may take 1-2 working days depending on your method of payment.

Paypal, Moneybookers, NoChex and Other Similar Payment Gateway- Instant subject to approval and Verification of Accounts. This may take a few  days in some cases.

Paymate.com.au (credit cards) - need 1-2 working days and may have additional verification from the service provider before approval.

Local Bank Transfer - 1-2 working days for clearing of funds through interbanks. This will also applies to transfer within the same banks.

Once your payment is approved / received, it will take 1-2 working days for us to ship out your order. A tracking number will be sent to you.

In summary, it may take up to 3-4 workings before a tracking number is sent to you, and another 2 working days to deliver your order to you by Fedex. Usually a total of 5-7 working days for an order to reach you are normal.

Please note that delay of shipment by bad weather, customs clearance and technical errors may occur during the process of delivery.

** Important notice : Customer who made payment via credit card / moneybookers.com will need to provide ID verification right after they place an order. This is to fasten the process or else the order will be delay. More info on ID verification, please refer link below :

http://portagadgets.com/australia/help.php?section=policies#Paymentmain

 



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